Refund policy

1. Subscription charges

Paid plans bill in advance for each monthly or annual cycle. Subscriptions renew automatically until you cancel from your billing settings. Cancelling stops future renewals but does not refund the current, already-paid cycle — you keep access through the end of the period you already paid for.

2. 14-day new-subscription window

If you are on a new paid subscription for the first time and it is not working for you, email support@analux.app within 14 days of the initial charge and we will issue a full refund and cancel the subscription, no questions asked. This window applies once per account — it covers “I tried it and it’s not for me”, not a way to get free recurring access.

3. Renewal charges

After the initial 14-day window, renewal charges (monthly or annual) are non-refundable except where required by law. If a renewal charged you by mistake — for example, you cancelled but the cancellation did not take effect before the renewal date — contact support@analux.app and we will investigate and make it right.

4. Who processes your payment

Subscriptions are sold through our payment providers, Paddle and Bachs, and the checkout names the one you are paying through before you pay. Paddle acts as the merchant of record: it processes the payment, issues the invoice and handles sales tax or VAT. Refunds approved under this policy are issued back to your original payment method through the same provider, typically within 5–10 business days depending on your bank or card issuer.

5. How to request a refund

Email support@analux.app with:

• The email address on your Analux account.
• The approximate date of the charge you are asking about.
• A short reason — this helps us fix real problems, not just process refunds.

We aim to respond within 2 business days and resolve eligible requests within 5.

6. Contact

Questions about this policy? Email legal@analux.app.